Terms & Conditions

Terms & Conditions – ATG Shipping LLC

Last Updated: 03 October 2026

Welcome to ATG Shipping LLC (Around The Globe Shipping). By accessing or using our website, requesting a quotation, or engaging our logistics and freight services, you agree to these Terms & Conditions. ATG Shipping provides land, sea, air freight, customs clearance, warehousing, packaging and removal, LTL/FTL, and supply-chain solutions. ATG Shipping

1. About ATG Shipping

ATG Shipping LLC is a Dubai-based logistics and freight forwarding company providing transportation and related logistics solutions across local, GCC, and international routes. Our services include land freight, sea freight, air freight, warehousing, customs and handling clearance, packaging and removal, LTL/FTL services, and supply-chain management. ATG Shipping

2. Acceptance of Terms

By accessing this website or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

3. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, service availability, routes, transit times, pricing, documentation requirements, and other information may change depending on operational, regulatory, carrier, customs, and other circumstances.

Website information should not be considered a binding quotation unless expressly confirmed by ATG Shipping in writing.

4. Freight & Logistics Services

ATG Shipping may provide services including:

  • Land freight
  • Full Truckload (FTL)
  • Less Than Truckload (LTL)
  • Sea freight
  • Air freight
  • Warehousing
  • Supply chain management
  • Packaging and removal
  • Customs and handling clearance
  • Specialized and oversized cargo handling
  • Door-to-door logistics solutions

The exact services provided will depend on the customer’s requirements, destination, cargo type, documentation, applicable regulations, and agreed quotation. ATG Shipping

5. Quotations & Pricing

All quotations provided by ATG Shipping are subject to the terms stated in the relevant quotation.

Prices may depend on factors including:

  • Cargo type and classification
  • Weight and dimensions
  • Origin and destination
  • Mode of transportation
  • Customs requirements
  • Duties and taxes
  • Fuel and carrier charges
  • Storage or handling requirements
  • Special permits or approvals
  • Changes imposed by carriers, ports, customs authorities, or other third parties

Additional charges may apply where circumstances change after a quotation has been issued.

6. Shipment Information Provided by Customers

Customers are responsible for providing complete and accurate shipment information.

Depending on the shipment, ATG Shipping may require information such as:

  • Point of collection and point of delivery
  • HS code
  • Commodity description
  • Cargo photographs where required
  • Packing dimensions
  • Weight
  • Invoice value
  • Commercial invoice
  • Packing list
  • Bill of Lading or Air Waybill
  • Certificate of Origin
  • Import/export licences
  • Customs declarations
  • Required permits and certificates

Incorrect, incomplete, or delayed information may result in additional charges, customs issues, delays, or cancellation of services. ATG Shipping

7. Customs & Regulatory Compliance

Customers are responsible for ensuring that their cargo and documentation comply with applicable laws and regulations.

ATG Shipping may assist with customs documentation, brokerage, clearance, inspections, and coordination with relevant authorities. However, customs decisions, approvals, duties, taxes, inspections, and clearance times may be determined by the relevant authorities.

ATG Shipping does not guarantee customs approval or a specific clearance time.

8. Restricted & Special Cargo

Customers must disclose the correct nature, classification, value, weight, dimensions, and characteristics of their cargo.

Certain goods may require special permits, packaging, handling, documentation, or approval. This may include dangerous, hazardous, restricted, controlled, oversized, high-value, or time-sensitive cargo.

ATG Shipping reserves the right to refuse or suspend a shipment where the cargo cannot legally or safely be transported.

9. Transit Times & Delays

Any transit time communicated by ATG Shipping is an estimate unless expressly guaranteed in writing.

Transit may be affected by:

  • Customs procedures
  • Weather
  • Port or airport congestion
  • Carrier schedules
  • Road restrictions
  • Documentation issues
  • Government requirements
  • Security procedures
  • Cargo inspections
  • Mechanical or operational issues
  • Events beyond ATG Shipping’s reasonable control

For example, ATG Shipping currently publishes indicative Saudi LTL/FTL transit times subject to SABER approval. Such information is therefore dependent on applicable approvals and operational circumstances. ATG Shipping

10. Customer Responsibilities

Customers agree to:

  • Provide accurate shipment information.
  • Supply required documents within the requested time.
  • Properly declare the contents and value of cargo.
  • Ensure cargo is appropriately packed unless packaging is arranged with ATG Shipping.
  • Obtain required licences and permits where applicable.
  • Pay agreed charges and additional applicable costs.
  • Comply with applicable import, export, customs, transportation, and other laws.
  • Inform ATG Shipping of any special handling requirements.

11. Warehousing & Storage

Where warehousing services are provided, storage will be subject to the agreed quotation and applicable warehouse terms.

Additional charges may apply for extended storage, special handling, temperature-controlled requirements, loading/unloading, documentation, or other services.

ATG Shipping’s website describes Dubai-based warehousing with flexible short- and long-term storage options. Actual availability and conditions are subject to the agreed service arrangement. ATG Shipping

12. Packaging & Removal

Where packaging, relocation, or removal services are requested, the scope of work and applicable charges will be agreed before the service begins.

Customers must disclose fragile, valuable, hazardous, oversized, or otherwise sensitive items requiring special handling.

13. Third-Party Service Providers

ATG Shipping may work with third parties such as:

  • Shipping lines
  • Airlines
  • Road carriers
  • Warehouses
  • Customs brokers
  • Ports and terminals
  • Freight agents
  • Insurance providers
  • Technology and logistics service providers

Third-party services may be subject to their own terms, conditions, schedules, limitations, and charges.

14. Insurance

Customers are responsible for arranging cargo insurance where required or appropriate unless insurance has specifically been agreed as part of the services.

Customers should review the applicable insurance coverage, exclusions, limits, and claims procedures before shipment.

15. Loss, Damage & Claims

Any claim relating to loss, damage, delay, shortage, or other shipment issues must be submitted within the applicable contractual or legal timeframe and supported by relevant documentation.

Claims may be subject to the terms and limitations of the applicable carrier, insurer, shipping document, freight contract, or governing law.

16. Payment

Customers must make payments according to the agreed quotation, invoice, or payment terms.

ATG Shipping may suspend or withhold services where amounts remain unpaid.

Additional costs resulting from customs, storage, demurrage, detention, inspections, documentation, waiting time, re-delivery, or other circumstances may be charged where applicable.

17. Cancellation & Changes

Cancellation, modification, re-routing, or postponement of a shipment may result in additional charges depending on the stage of the shipment and third-party costs already incurred.

Specific cancellation terms may be stated in the relevant quotation or service agreement.

18. Prohibited Use

The website and services must not be used for unlawful purposes or to facilitate the transportation of prohibited goods.

Customers must not provide false information, fraudulent documents, misleading declarations, or intentionally conceal the nature or value of cargo.

19. Website Intellectual Property

Unless otherwise stated, the content of the ATG Shipping website, including text, graphics, logos, images, design elements, and other materials, belongs to or is used by ATG Shipping with appropriate rights.

Content may not be reproduced, copied, modified, distributed, or commercially exploited without prior written permission.

20. Website Links

The website may contain links to third-party websites or services.

ATG Shipping is not responsible for the content, availability, security, or privacy practices of external websites. Users should review the relevant third-party terms and policies before using them.

21. Limitation of Responsibility

To the extent permitted by applicable law, ATG Shipping shall not be responsible for losses arising from circumstances outside its reasonable control, including delays or disruptions caused by carriers, customs authorities, ports, airports, government requirements, weather, strikes, security restrictions, or other external events.

Any liability applicable to a particular shipment may also be governed by the relevant quotation, contract, bill of lading, airway bill, carrier terms, insurance policy, or applicable law.

22. Force Majeure

ATG Shipping shall not be considered in breach of its obligations where performance is prevented or materially affected by circumstances beyond its reasonable control, including natural disasters, severe weather, war, civil unrest, strikes, government restrictions, epidemics, infrastructure failures, transportation disruptions, cyber incidents, or other unforeseen events.

23. Privacy & Personal Data

ATG Shipping may collect and process personal and business information in connection with website enquiries, quotations, shipments, customer support, employment applications, and logistics operations.

Personal data will be handled in accordance with ATG Shipping’s Privacy Policy and applicable UAE data-protection requirements. The UAE has a federal Personal Data Protection framework under Federal Decree-Law No. 45 of 2021. UAE Legislation

24. Electronic Communications

By communicating with ATG Shipping electronically, including through email or website forms, you acknowledge that electronic communications may be used for quotations, documentation, shipment updates, customer service, and other business communications.

UAE Federal Decree-Law No. 46 of 2021 provides the legal framework for electronic transactions and electronic documents in the UAE. UAE Legislation

25. Changes to These Terms

ATG Shipping reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this website. Continued use of the website or services after changes are published may constitute acceptance of the updated terms, subject to applicable law.

26. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates, subject to any mandatory legal provisions applicable to the relevant transaction or service.

Any dispute shall be handled through the appropriate competent authorities or courts having jurisdiction.

27. Contact Us

ATG Shipping LLC
Office No. 05-106, Owned By Muftah Group Investment Workers LLC
Al Khabaisi, Dubai, UAE

Email: operations@atgshipping.ae
Phone: +971 4 892 5797
Website: ATG Shipping